How can we help?
The fastest path is usually one of the shortcuts below. If none of them fit, write the team directly — a real person reads every message. Within one business day, usually faster.
Start here — these are the fast paths.
Where's my result?
Most panels post to your portal in about 5 days. Sign in to check your dashboard, or write in if it's been longer and you haven't heard.
Track or reschedule my draw
Appointments show up in your account once an order is placed. You can reschedule from there, or ask us to handle it.
Billing or refund question
HSA/FSA receipts, failed charges, or a refund request — our support inbox handles all of these.
Understand my results
Our plain-language result notes are educational. For anything that needs clinical interpretation, share your report with your own clinician.
Science, biomarkers, or research
Questions about reference ranges, the peer-reviewed literature we cite, or how a specific marker is measured go to the science team.
Press, partnerships, or clinical collaborations
Media inquiries, enterprise health programs, and clinical partnerships.
Three inboxes.
One response time.
Each address reaches the team that can actually answer the question. Write the one that fits — within one business day, usually faster.
Kit status, scheduling, billing, HSA/FSA receipts, and account access. Include your order number for the fastest resolution.
Biomarker questions, reference ranges, and the research that backs our protocols. Answered by the clinical team.
Press, media, clinical partnerships, and enterprise health programs.
EllaDx is a wellness and educational service — we can't respond to urgent medical needs. Call 911 or go to the nearest emergency room if you think you're experiencing one.